Delivery

Delivery & Shipping

At Forestfox, every order is carefully prepared and packed to ensure that your item arrives safely and in beautiful condition. We ship worldwide from our atelier in Ukraine.

Order Processing

Ready-made items are normally prepared for shipment within a few business days.

Made-to-order and customised products usually require approximately 10–12 business days for production before dispatch. More complex custom orders may require additional time.

The estimated production time is shown on the relevant product page. Production time is separate from delivery time.

Worldwide Delivery

We ship to most countries worldwide using reliable international postal and courier services.

Depending on the destination, your order may be delivered by DHL, UPS or another trusted carrier.

Available delivery methods and shipping costs are displayed at checkout after you enter your delivery address.

Estimated Delivery Times

International delivery usually takes approximately 10-20 business days after dispatch.

Please note that delivery times are estimates and can vary depending on:

  • The destination country
  • Customs processing
  • Local courier services
  • Public holidays
  • Weather conditions
  • Other circumstances outside our control

Delivery to remote locations may require additional time.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

Please allow some time for the tracking information to become active after receiving the confirmation email.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import VAT, handling fees or other charges imposed by the destination country.

These charges are not included in the product or shipping price unless clearly stated at checkout. Any applicable customs duties and import taxes are the responsibility of the customer.

We are legally required to provide accurate customs information and declare the correct value of every shipment. We cannot mark commercial orders as gifts or declare a lower value.

Correct Delivery Address

Please check your name, address, postal code, telephone number and email address carefully before completing your order.

Contact us immediately when you notice an error. Once an order has been dispatched, we might not be able to change the delivery address.

Additional shipping or return costs resulting from an incorrect or incomplete address may be charged to the customer.

Delivery Delays

Occasional delays can occur because of customs inspections, local delivery conditions or other circumstances outside our control.

When your tracking information has not updated for an unusually long period, please contact us. We will help you check the shipment with the delivery company.

Unclaimed or Refused Parcels

Customers are responsible for following the tracking information and accepting the parcel.

When an order is returned because it was refused, not collected, or because customs charges were not paid, the original shipping costs, return shipping costs and any customs-related expenses may be deducted from the refund.

Custom-made and personalised products remain subject to our Return and Refund Policy.

Damaged Parcels

Please inspect your parcel when it arrives.

When the packaging or product appears damaged, contact us as soon as possible and provide:

  • Photographs of the outer packaging
  • Photographs of the shipping label
  • Photographs of the damaged item
  • A brief description of the problem

Please keep all packaging materials until the issue has been reviewed.

Questions About Delivery?

We are happy to help with questions about production times, shipping options, tracking or international delivery.

Please contact Forestfox through our contact page, email or live chat.