Returns, Exchanges & Cancellations

We gladly accept eligible returns, exchanges and cancellations.

Return Timeframe

Please contact us within 3 days of delivery to request a return or exchange.

Items must be dispatched back to us within 7 days of delivery.

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Order Cancellations

Cancellation requests must be submitted within 12 hours of purchase.

After this period, production or order preparation may already have started, and cancellation may no longer be possible.

Items That Cannot Be Returned or Exchanged

Unless they arrive damaged, defective or significantly different from the product description, we cannot accept returns or exchanges for:

• Custom-made or personalised orders
• Products made according to individual measurements
• Sale or discounted items

Return Conditions

Returned products must be:

• Unworn and unused
• In their original condition
• Returned with all original labels and packaging

Customers are responsible for return shipping costs.

When an item is not returned in its original condition, the customer is responsible for any resulting loss in value. This amount may be deducted from the refund.

Refunds

Refunds are processed within 7 days after the returned item has been received and inspected.

Original shipping costs are non-refundable. The following shipping amounts will be deducted from the refund:

• Accessories: USD 24.99
• Jackets and coats: USD 49.99

Any bank, payment-provider, currency-conversion or customs fees are also non-refundable.

After we issue the refund, your bank or payment provider may require additional time to return the funds to your account.

Return Address

All returned products must be sent to our production office in Ukraine.

Please contact us before sending your return so that we can provide the correct return address and shipping instructions.

Do not return an item to the address shown on the original parcel without first contacting us.

Customs Duties on Returned Items

Customers are responsible for any import duties, taxes or customs-clearance costs charged when a product is returned to Ukraine.

For returned products valued above USD 100, Ukrainian re-import customs duties may amount to approximately 30% of the declared value. These costs are the responsibility of the customer and may be deducted from the refund when paid by Forestfox on the customer’s behalf.

Damaged, Defective or Incorrect Items

Please contact us within 3 days of delivery when your order arrives damaged, defective or incorrect.

Include:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging and shipping label

Please keep the product and all original packaging until we have reviewed your request.

Questions About Your Order?

Please contact us if you have any questions or experience a problem with your order. We will be happy to help you find the best possible solution.